TIQ Time - SSO access results in Error 500.30 – Incident details

All systems operational

SSO access results in Error 500.30

Resolved
Operational
Started over 2 years agoLasted about 1 hour

Affected

Web application

Operational from 8:14 AM to 9:34 AM

Updates
  • Resolved
    Resolved

    The issue was resolved by manually restarting the App Services for all customers starting from 9:16 UTC. All systems were operational again around 9:34UTC.

  • Identified
    Identified

    The TIQ Time Single Sign-On App Services encountered a 500.30 ANCM In-Process Start Failure. This is a generic error that occurs when the application cannot (re)start for several reasons.

    We are currently investigating this incident.