Downtime for accounts on the multi-tenant environment

Resolved

Major outage

Started about 3 years agoJune 21, 2023Lasted 3 minutes2:03:002:06:00 PMUTC

Affected

Web application

Updates

Update
June 21, 2023 at 2:07:00 PMUTC
Update
June 21, 2023 at 2:07:00 PMUTC
The TIQ team will review the assigned resources and determine if we need to upscale the resources per instance or add additional instances as a long-term solution.
Resolved
June 21, 2023 at 2:06:00 PMUTC
Resolved
June 21, 2023 at 2:06:00 PMUTC
The automated fallback scenarios for the availability of the web application worked correctly, and by 16:06 CEST all services were available again. Additionally, the technical team added extra resources to the instance, to make sure the issue did not occur again.
Identified
June 21, 2023 at 2:04:00 PMUTC
Identified
June 21, 2023 at 2:04:00 PMUTC
**Issue identification: **Service interruption due to a memory shortage on one of the TIQ Time web application instances
Investigating
June 21, 2023 at 2:03:00 PMUTC
Investigating
June 21, 2023 at 2:03:00 PMUTC
Downtime for accounts on the multi-tenant environment

We are currently investigating this incident.

TIQ Time - Downtime for accounts on the multi-tenant environment – Incident details