TIQ Time - External API isn't accessible at the moment (automated) – Incident details

All systems operational

External API isn't accessible at the moment (automated)

Resolved
Major outage
Started about 1 year agoLasted about 5 hours

Affected

Web application

Major outage from 9:16 AM to 2:38 PM

External API

Major outage from 9:16 AM to 2:38 PM

Updates
  • Update
    Update

    Our apologies for the downtime, and thank you for your patience. We found out that some users experienced problems using TIQ Time, an issue which unfortunately took longer to resolve then we expected.

    I'd like to highlight that to resolve the issue, we had to restore the TIQ Application to the status of last Friday evening. This means that all time entries created after Friday 19:15 UTC are unfortunately missing from TIQ Time at the moment. Our team will continue investigating the issue, and check for possibilities to restore these entries.

  • Resolved
    Resolved

    External API is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    External API cannot be accessed at the moment. This incident was created by an automated monitoring service.

    The External API is currently unavailable due to extraordinary and unplanned maintenance works. We apologize for the inconvenience, we are working to have it back as soon as possible.