TIQ Time - Downtime for accounts on the multi-tenant environment – Incident details

The TIQ team will review the assigned resources and determine if we need to upscale the resources per instance or add additional instances as a long-term solution.

The automated fallback scenarios for the availability of the web application worked correctly, and by 16:06 CEST all services were available again. Additionally, the technical team added extra resources to the instance, to make sure the issue did not occur again.

**Issue identification: **Service interruption due to a memory shortage on one of the TIQ Time web application instances